ACC PremiereWent from zero to 35 people in under four months
The Challenge
Setting up a new operation in a new country is slow, complex and risky, especially for a company whose clients expect premium service from the start.
- Lengthy setup timelines.Incorporating a Philippine entity, securing business permits and fitting out an office can take months. Waiting for all of it before hiring would have delayed revenue and client commitments.
- Unfamiliar regulatory landscape.Local incorporation, permit, tax and employment requirements are hard to navigate from overseas without on-the-ground knowledge.
- Recruiting at speed.ACC Premiere’s brand promise depends on highly skilled, empathetic agents. Building a quality team quickly in an unfamiliar talent market is a major challenge.
- Infrastructure and risk.Committing to a long-term lease and full fit-out before the operation is proven ties up capital and adds risk.
The Solution
Rather than wait for its own entity and office to be ready, ACC Premiere started immediately inside ToolTwist’s facility through Clark Launchpad, with Staffing Solutions building the team alongside it, and built its permanent operation in parallel.
- Immediate operating base.The team started work straight away in ToolTwist’s fully furnished, high-speed-connected office in the Clark Freeport Zone, so client work could begin from day one.
- Business setup guidance.ToolTwist guided ACC Premiere through incorporation and business permits, simplifying a complex local process and keeping the setup on schedule.
- Team build.ToolTwist supported the recruitment and onboarding of ACC Premiere’s team, scaling it to 35 people during the incubation period.
- Office setup and transition.ToolTwist assisted with planning and setting up ACC Premiere’s own premises, then managed a smooth move of the full team once it was ready.
ToolTwist’s Role
ToolTwist acted as ACC Premiere’s on-the-ground partner in the Philippines from the very first day, providing the workspace, local expertise and hands-on support needed to launch quickly, then stepping back as ACC Premiere took over its own operation.
- Seat leasing and workspace.Fully furnished workstations, high-speed internet and meeting and training rooms in ToolTwist’s Clark office for the full incubation period.
- Incorporation and permits.End-to-end guidance on establishing ACC Premiere’s Philippine entity and securing the business permits required to operate.
- Recruitment and team growth.Support in sourcing, hiring and onboarding the team as it scaled to 35 people.
- IT and administrative support.Technical and administrative support to keep the operation running while ACC Premiere’s own systems were being established.
- Office setup and transition.Assistance in setting up ACC Premiere’s own premises and moving the team across with minimal disruption.
Impact
- Speed to market.ACC Premiere was serving clients from its first week rather than waiting months for entity registration and office fit-out.
- Rapid, quality scale-up.The team grew to 35 people in under four months while maintaining the service standards its brands expect.
- Reduced risk and capital outlay.Flexible seat leasing meant ACC Premiere could prove the operation before committing to its own premises.
- Full independence.ACC Premiere now runs its own incorporated entity from its own office, with the foundations, processes and team in place for continued growth.